Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

We accept returns requested within 30 days of delivery for new, unworn or unused items with tags, original packaging, and proof of purchase. Used items, sale items, and gift cards cannot be returned. If accepted, we provide a return shipping label. Approved refunds are issued to the original payment method within 10 business days. Read our return policy.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at ceeoneactive@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

When will you reply to my message?

Accepted Answer

We all need to rest sometimes 😴 One of us is probably catching up on some well-deserved sleep! We'll reply as soon as one of us is awake again — promise we won't take too long!

Question 11

When will you reply to my message?

Accepted Answer

We all need to rest sometimes 😴 One of us is probably catching up on some well-deserved sleep! We'll reply as soon as one of us is awake again — promise we won't take too long!

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Frequently Asked Questions